We aim to process and fulfill all orders within 1–3 business days (excluding weekends and holidays). Once fulfilled, your order will be shipped directly from our nearest distribution center.
For items fulfilled in the U.S., delivery typically takes 7–12 business days. Some European orders may require additional transit time depending on the destination.
Shipping costs are automatically calculated at checkout. All tariffs and duties are included in your total — no hidden or surprise fees upon delivery.
We partner with reliable couriers to ensure smooth and timely delivery. U.S.-based inventory generally ships faster, while select products may dispatch from EU warehouses as needed.
We proudly ship to multiple countries worldwide. Average international delivery time is 10–15 business days, depending on your region.
Please note: Customers are responsible for any import duties or customs charges that may apply in their country.
Once your order ships, you’ll receive a confirmation email containing your tracking link. You can monitor your shipment through that link or by logging into your Peregrine & Pearl account.
Shipping times may be affected during peak seasons, holidays, or customs inspections. If your order experiences a delay beyond the expected timeframe, please contact our support team for assistance with tracing or filing a claim.
If your order arrives damaged or goes missing in transit, please reach out to us within 7 days of the estimated delivery date. Our team will investigate and provide a refund or replacement as appropriate.
Due to hygiene and safety standards, we cannot accept returns or exchanges on opened or used cosmetic products. Please inspect your order upon arrival and contact us immediately if an item is defective or damaged.
Thank you for choosing Peregrine & Pearl — we appreciate your trust and patience as we deliver your products with care.
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